Refund policy

Effective Date: 15 August 2026

At RDDHI Designs, every product is carefully selected, prepared, stitched or packed before it reaches you.

Because of the nature of our products, returns are accepted only when there is a genuine error, defect, damage, incorrect item, missing item or other issue attributable to RDDHI Designs.

We do not accept returns simply because a customer has changed their mind or no longer wants the product.

This policy applies to all products purchased through the RDDHI Designs online store, including ready-to-wear products, fabrics, custom-stitched garments and bridal/customised wear.

1. 24-Hour Reporting Requirement

Any issue with your order must be reported to RDDHI Designs within 24 hours of receiving the product.

Requests submitted after the 24-hour period may not be accepted.

Customers are therefore strongly advised to inspect their package and product immediately after delivery.

2. Mandatory Opening Video

An opening/unboxing video is mandatory for any return, refund or exchange claim based on an issue with the order.

The video should:

Begin before or at the time the package is opened
Clearly show the package received
Show the package condition
Show the product received
Clearly demonstrate the reported issue
Be continuous and unedited

The opening video must be submitted along with the issue/return request within 24 hours of delivery.

The video will be used by RDDHI Designs to assess and verify the claim.

3. When Is a Return Accepted?

A return may be accepted where RDDHI Designs verifies that there is a genuine issue attributable to RDDHI Designs.

Examples include:

Wrong Product

You received a product different from the one ordered.

Incorrect Product / Fabric

You received an incorrect fabric, product, quantity or specification compared with your confirmed order.

Manufacturing or Production Defect

The product has a genuine manufacturing or production defect attributable to RDDHI Designs.

Damage

The product has been damaged before or during delivery, subject to verification based on the submitted evidence.

Missing Item

An item included in the confirmed order is missing from the package.

Incorrect Customisation

A customised or stitched product does not match the confirmed customisation due to an error attributable to RDDHI Designs.

Each claim will be reviewed by RDDHI Designs before a refund or exchange is approved.

4. When Is a Return NOT Accepted?

Returns are not accepted for:

Change of mind
Personal preference
No longer wanting the product
Choosing the wrong product voluntarily
Colour preference where the product matches the displayed/ordered product
Minor colour variation caused by photography, lighting or screen settings
Personal styling preferences
Issues resulting from customer-provided incorrect measurements
Damage caused after delivery by the customer
Products that have been used, altered, washed or damaged after receipt
Any issue that is not attributable to RDDHI Designs

5. Custom-Stitched and Bridal Wear

The same 24-hour issue-reporting requirement applies to:

Custom-stitched garments
Bridal wear
Customised blouses
Made-to-order garments
Personalised garments

Once stitching or production has started, the order cannot be cancelled.

However, if RDDHI Designs makes a genuine error in the production, stitching or customisation, the customer may report the issue within 24 hours of delivery with the required opening video.

If the issue is verified as an RDDHI Designs error, the customer may choose a refund or exchange, subject to the circumstances of the order.

6. Fabric Orders

The same return policy applies to fabrics.

A customer may raise a return claim if RDDHI Designs has supplied:

The wrong fabric
The wrong quantity
A materially defective fabric
A product different from the confirmed order

The customer must report the issue within 24 hours of delivery and provide the required opening video.

A fabric order cannot be returned simply because the customer has changed their mind or no longer requires the fabric.

7. Missing Items

If an item appears to be missing from your order:

Report the issue within 24 hours.
Provide the required opening video.
Share your order details with customer support.

RDDHI Designs will investigate the issue against the order and packing records and take appropriate action based on the findings.

8. Refund or Exchange

If RDDHI Designs verifies that the issue is attributable to RDDHI Designs, the customer may choose between:

Option 1 — Refund

The customer may request a refund of the amount paid for the affected order.

Option 2 — Exchange

The customer may request an exchange/replacement, subject to product availability.

If the requested replacement is unavailable, RDDHI Designs may provide an appropriate alternative or refund, as applicable.

9. Refund Amount

For an approved return resulting from an error attributable to RDDHI Designs, the customer will receive a refund of the full amount paid for the order, including the original shipping charges.

RDDHI Designs will also bear the applicable return shipping cost for an approved return arising from an RDDHI Designs error.

10. Refund Processing

Once the returned product has been received and inspected and the return has been approved, the refund will be initiated within 5–7 business days.

The actual time taken for the amount to appear in the customer's account may depend on the payment provider or financial institution.

Refunds will generally be processed through the applicable original payment method, subject to the payment provider's procedures.

11. Return Shipping

Where RDDHI Designs verifies an error attributable to RDDHI Designs:

RDDHI Designs will bear the applicable return shipping cost.

Customers should not independently ship a product back without first contacting RDDHI Designs and receiving instructions regarding the return process.

12. Physical Store Returns

Eligible online orders may also be returned or exchanged through the RDDHI Designs physical boutique, subject to:

The return being reported within 24 hours
The required opening video being provided
RDDHI Designs verifying that the issue is eligible under this policy

Customers are advised to contact customer support before visiting the store for a return or exchange.

13. International Orders

The same 24-hour reporting requirement and opening-video requirement applies to international orders.

If an issue attributable to RDDHI Designs is verified, the customer may choose a refund or exchange in accordance with this policy.

International returns may require additional coordination depending on the destination and applicable logistics arrangements.

14. How to Report an Issue

If you believe there is a genuine issue with your order:

Step 1

Record a continuous opening/unboxing video while opening your package.

Step 2

Contact RDDHI Designs within 24 hours of delivery.

Step 3

Provide:

Order number
Customer name
Contact number
Description of the issue
Opening/unboxing video
Relevant photographs, if requested

Step 4

RDDHI Designs will review the information and determine whether the issue is eligible under this policy.

Step 5

If approved, you may choose between an applicable refund or exchange.

15. Customer Support

For online orders and return-related queries:

RDDHI Designs Online Support
Phone/WhatsApp: +91 8089969968
Email: rddhidesigns@gmail.com

For bridal and customised wear:

Bridal Wear Support: +91 7356267676

Business Address:
RDDHI Designs
Poothole Road, Opposite Catholic Syrian Bank, Shankara Iyyer Junction, Kuttipuzha Nagar, Poothole, Thrissur, Kerala – 680004, India