Privacy policy

Effective Date: 15 August 2026

RDDHI Designs ("RDDHI Designs", "RDDHI", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through our website.

By using our website, creating an account, placing an order, or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. About RDDHI Designs

Business Name: RDDHI DESIGN
Business Type: Proprietorship
Registered Address: Poothole Road, Opposite Catholic Syrian Bank, Shankara Iyyer Junction, Kuttipuzha Nagar, Poothole, Thrissur, Kerala – 680004, India

Website: RDDHI Designs' online store
Email: rddhidesigns@gmail.com
Online Customer Support: +91 8089969968
Bridal Wear Support: +91 7356267676

2. Information We Collect

Depending on how you interact with RDDHI Designs, we may collect the following information:

Personal Information

Full name
Mobile number
Email address
Billing address
Shipping address
Account/login information
Order and transaction details
Information provided when contacting customer support

Payment Information

Payments made through our website are processed through Razorpay.

We may receive information relating to your transaction and payment status. Payment credentials such as card or banking information are processed through the applicable payment service provider and are not intended to be stored directly by RDDHI Designs.

Order and Product Information

We may collect information relating to:

Products purchased
Order history
Delivery information
Return or exchange requests
Customer communications
Customisation details
Measurements or other information voluntarily provided for customised or bridal garments

Technical Information

When you use our website, certain technical information may be collected automatically, including information such as:

IP address
Browser type
Device information
Operating system
Pages visited
Website interactions
Approximate usage information
Cookies and similar technologies

3. How We Use Your Information

RDDHI Designs may use your information to:

Process and fulfil orders
Arrange product delivery
Process payments
Manage customer accounts
Provide customer support
Handle returns, refunds and exchanges
Process customised and bridal orders
Communicate regarding orders
Verify transactions where necessary
Improve our products and services
Improve website functionality and user experience
Understand website usage and visitor behaviour
Detect and prevent fraudulent or unauthorised activity
Maintain business, accounting and operational records
Comply with applicable legal and regulatory requirements

We may also use information for promotional communications in the future where permitted by applicable law and where appropriate consent or other lawful basis is required.

4. Shopify

Our online store is operated using Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store, manage products and orders, process customer interactions and provide ecommerce functionality.

Information submitted through the website may therefore be processed through Shopify and its applicable service providers in accordance with their respective policies and applicable law.

5. Razorpay

We use Razorpay to facilitate online payments.

When you make a payment, certain information required to process and verify the transaction may be shared with or processed by Razorpay and relevant payment service providers.

RDDHI Designs does not intend to store customers' complete card, banking or other payment credentials on its own systems.

6. Analytics and Website Technologies

RDDHI Designs uses services including:

Google Analytics
Microsoft Clarity
Google Search Console

These tools may help us understand how visitors use our website, identify technical or usability issues, and improve our online experience.

We may also use cookies and similar technologies for purposes such as:

Website functionality
Remembering preferences
Analytics
Understanding visitor behaviour
Improving website performance

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Sharing of Information

RDDHI Designs does not sell your personal information as a business practice.

We may share relevant information with trusted third parties where necessary to operate our business and provide services to you, including:

Shopify and related service providers
Razorpay and payment service providers
Courier and logistics partners such as DTDC or India Post
Technology and analytics providers
Website service providers
Professional advisors where necessary
Government authorities or law-enforcement agencies where legally required

We only seek to share information that is reasonably necessary for the relevant purpose.

8. Shipping and Delivery Information

To deliver your order, we may share relevant customer information such as:

Name
Delivery address
Mobile number
Order details

with our logistics partners.

RDDHI Designs may use shipping partners including DTDC and India Post.

9. Customised and Bridal Orders

For customised garments, bridal wear and other personalised products, you may voluntarily provide information such as measurements, design preferences, customisation requirements or other details required to complete your order.

Such information may be used by RDDHI Designs and relevant personnel involved in fulfilling your order.

10. International Customers

RDDHI Designs accepts orders from customers in India and other countries.

When you place an international order, your information may be processed or transferred through service providers involved in payment processing, ecommerce operations, shipping, logistics and other services necessary to fulfil your order.

Such processing may occur in jurisdictions outside your country of residence, subject to applicable law.

11. Data Security

RDDHI Designs takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Retention of Information

We may retain personal information for as long as reasonably necessary to:

Fulfil orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Meet accounting, tax and legal obligations
Prevent fraud or misuse
Exercise or defend legal rights

When information is no longer required for legitimate business or legal purposes, it may be deleted or anonymised where appropriate.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Raise questions or concerns regarding the processing of your information

To make a privacy-related request, contact us using the details below.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

15. Changes to this Privacy Policy

RDDHI Designs may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.